At Bruce Shop, we’re committed to ensuring your orders arrive safely, securely, and on time. This Shipping & Delivery Policy explains how we process, ship, and deliver your bathtub faucets and other bathroom fixtures purchased from our website https://bruceshop.site/.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

If there are any delays due to high order volume or stock availability, we will notify you by email.

2. Shipping Time

Delivery time varies depending on your location and the shipping method selected at checkout.

• United States: 5–10 business days

• International Orders (if available): 10–20 business days

Please note that these are estimated delivery times and may vary due to factors beyond our control, such as customs delays or carrier issues.

3. Shipping Charges

Shipping costs are calculated at checkout based on the total weight of your order and delivery location. Occasionally, we may offer free shipping promotions within the U.S. — details will be displayed on our website when applicable.

4. Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number and carrier details. You can track your order’s progress through the link provided in the email.

5. Delivery Address

Please ensure that your shipping address is accurate and complete when placing an order. We are not responsible for delays or losses caused by incorrect or incomplete address details.

6. Delayed or Lost Shipments

While we strive to deliver on time, occasional delays can occur. If your order has not arrived within the estimated delivery period, please contact us at support@bruceshop.site and we’ll investigate the issue with our carrier partners.

7. Damaged Packages

If your package arrives damaged, please contact us immediately. Provide clear photos of the damaged packaging and product within 48 hours of delivery so that we can process a replacement or refund as appropriate.

8. International Shipping (If Applicable)

For international orders, customers are responsible for any customs duties, taxes, or import fees that may apply in their country. Bruce Shop is not responsible for any delays caused by customs clearance procedures.

9. Undeliverable Packages

If a package is returned to us due to an incorrect address or failure to receive the parcel, the customer will be responsible for any reshipping fees.

10. Contact Us

If you have any questions about our Shipping & Delivery Policy, please get in touch with our support team:

Address:1 EL DORADO CIR,SADDLERIDGE,MIDDLETOWN, DE 19709-7601

Phone: +1 302 671 3931
Email: support@bruceshop.site