At Bruce Shop, we stand behind the quality, craftsmanship, and performance of our bathtub faucets. This Warranty Policy outlines the terms and conditions under which warranties are provided for products purchased directly through our online store.

1. Warranty Coverage

We offer a 1-year limited warranty on most of our bathtub faucets unless otherwise stated on the product page. This warranty covers:

• Manufacturing defects

• Structural or material faults under normal residential use

Please refer to individual product listings for any product-specific warranty variations or additional coverage details.

2. Warranty Period

The warranty is valid for 12 months from the original date of purchase. A valid proof of purchase (such as your order confirmation or receipt) is required to initiate any warranty service.

3. How to File a Warranty Claim

If you believe your product qualifies for warranty service, please follow the steps below:

Contact Us: Send an email to support@bruceshop.site
Include: Your order number, product name, a detailed description of the issue, and photos or videos (if applicable)
Response: If your claim meets our warranty criteria, we will provide instructions for return, replacement, or repair.

4. Warranty Exclusions

This warranty does not cover the following:

• Damage due to misuse, mishandling, improper installation, or neglect

• Normal wear and tear from regular use

• Cosmetic imperfections that do not affect function (e.g., minor scratches, discoloration, or water spots)

• Alterations, repairs, or modifications not authorized by Bruce Shop

• Products purchased from unauthorized resellers or third-party platforms

5. Limitation of Liability

Bruce Shop’s liability is limited solely to the repair or replacement of a defective product. We are not responsible for any indirect, incidental, or consequential damages resulting from the use or inability to use our products.

6. Additional Notes

• Customers are responsible for return shipping costs unless the product is found defective upon arrival.

• Replacement items are subject to stock availability.

• Warranty claims are typically reviewed and processed within 5–10 business days after we receive the returned product.

7. Contact Information

For any warranty-related inquiries or assistance, please contact:

Address:1 EL DORADO CIR,SADDLERIDGE,MIDDLETOWN, DE 19709-7601

Phone: +1 302 671 3931
Email: support@bruceshop.site